Please read our faq section to find answers to common questions and concerns you may have

Please click on a link below to move directly to the relevant section:

  • Do I need a referral?
  • Is my Psychology session covered by Medicare?
  • Can I claim rebates through my Private Health Insurance?
  • Can I cancel my appointment?
  • Do I need a referral?

    You do not require a referral to attend sessions at Stepping Stones.

    Is my Psychology session covered by Medicare?

    Eligible individuals can claim a rebate through Medicare for psychological treatment delivered by a registered psychologist for up to 10 individual allied mental health services per calendar year.

    A Mental Health Care Plan can be organised by a General Practitioner (GP) when the GP agrees with the need for an individual to receive psychological treatment by a registered psychologist.

    Please contact your GP, visit or call Medicare Australia on 132 011 for further information.

    A letter of referral from a Paediatrician or a Psychiatrist will also enable you to claim rebates for psychological services through Medicare.

    Can I claim rebates through my Private Health Insurance?

    Your Private Health Insurance may cover some psychological services depending on your level of cover and policy. Please contact your private health insurer for further information.

    Can I cancel my appointment?

    You may cancel (or re-schedule) your appointment at any time. However, to avoid cancellation or re-schedule fees, we require 48 hours notice prior to your appointment.

    Cancellations within 24 hours attract 100% of the original amount; within 48 hours they attract 50% of the original amount.


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